CUSTOMER SERVICE REPRESENTATIVE(Sales)
Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.
SUMMARY OF QUALIFICATIONS
Demonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.
Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.
Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.
Extensive experience in facilitating operational procedures,Respond to customer com#plaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.
Exceptional com#munication/interpersonal and organizational skills.
Interface with merchandising personnel,at all levels,and provide technical information on com#pany products and services.
Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications.
Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.
Coordinate delivery schedules and monitor delivery personnel.
Organize promotional demonstration activities for home and Hew York marketing office.
Respond to and resolve customer com#plaints.
Manage office operations and produce correspondence.
Control stock and conduct purchasing procedures.
Assist sales department in establishing client base/sales territories.
1993-Present PROPHET JUNIOR COLLEGE
Associate Degree Program
com#puter Operations Program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech com#munication,Introduction to com#puters and English com#position.